CIS Snapshot :: essays research papers

..::CIS Snapshot::.. When I think of CIS one thing always comes to mind. My first day. No, not my first day this year. The day I’m referring to was the first time I ever came to CIS last year. Near completion of the Danish â€Å"Folke Skole† you have to choose and apply to various â€Å"Gymnasiums† much like applying for university after high school in the states. One of the schools I wanted to attend was CIS. I asked my supervisor if she couldn’t arrange a day where I could go to CIS and see what the IB programme was all about. She said she would try and the next day I got a letter from her telling me the date and time when I would have to go to CIS. When I first arrived at CIS, I was a little overwhelmed at the size. It isn’t a very big school but its layout was a little difficult and I had a hard time finding my way around until I finally ask a student where a Mrs. Richardson was. He, of course, didn’t know. After about 10 minutes of wandering around the halls I finally find the office and they tell me her office was downstairs. I find her at last and she seemed confused why I was there. Apparently she thought I wasn’t due until the week after. I was beginning to have some doubts about the organisational skills of the school. She looks around the halls and pulls the first student she can find to the side and asks if she doesn’t mind showing me around. She nods and tells me to follow her quickly as she was late for class. So my first class at CIS was art. I thought this was going to be fun as I always liked art but after the first mind numbing hour I realised that this wasn’t cut out for me. Th e class itself was fine and the teacher was a fun guy but I had nothing to do other than just watch the other students make their brilliant masterpieces of art. There was one high point and that was when the art teacher told the class that he read an article about a homicidal doctor who would stick ice picks up people’s noses. Fun. After two hours we were finally allowed to go. â€Å"Now what† I thought. Well apparently nothing.

Boeing Corporation Essay

From Boeing Corporate Structure (Chart 1), it shows Chairman, Executive President and Chief Executive Officer, which is represented by one individual to be responsible for Executive Vice President who also acts as Chief Financial Officer and is responsible for finance department while the president is responsible for International matter. Executive Vice President is also responsible and in charge of six other Senior Vice- Principals who in turn in charge of different departments such as law, business development and strategy, human resources and administration, communication, and internal governance. From the production management side, Boeing’s Business Development and Strategy is operating under two units, which are Boeing Commercial Airplanes and Boeing Integrated Defense Systems. Supporting these two units are Boeing Capital Corporation, Boeing Shared Services Group, and Engineering, Operations & Technology, Aircraft Financial Services and Space & Defense Financial Services. From Boeing Corporate Organizational Structure, it describes that the Aircraft Financial Services â€Å"assists commercial aircraft customers by arranging and structuring asset-based financing, managing technical assets, and providing a broad range of efficient financing solutions for Boeing Commercial Airplanes products and services†¦ provides expertise and product offerings include backstop commitments, operating leases, financing leases, sale/leasebacks, freighter conversion financing, long- and short-term financing, and senior and subordinated secured loans. Under the charge of its vice president and general manager, again the structure describes â€Å"Aircraft Financial Services works closely with Boeing Commercial Airplanes customers to develop aircraft financing solutions. Working with commercial financial institutions, the group is proactively engaged with the U. S. Export-Import Bank and other export credit agencies to ensure availability of adequate and reasonably priced financing for developing customers and regions. Aircraft Financial Services is playing an integral role, along with the Aviation Working Group, in improving the global aircraft financing infrastructure and ratifying the Cape Town Treaty, which will improve the legal framework for international asset-based aircraft financing. The group also is actively engaged to enhance and expand the capital markets. † The Space & Defense Financial Services, on the contrary, arranges and structures financing solutions for government and commercial customers around the world. Vice President of the financial corporation â€Å"and his group work closely with Boeing’s Integrated Defense Systems business unit to help arrange funding for satellites, military transports, tankers and rotorcraft. Specialized projects and programs include military-related products, international defense financing, private-public partnerships, project financing, launch vehicles, satellites and related space systems. † The value creation in the company’s capital business unit is based upon â€Å"discriminating financing solution† with a primary mission is to arrange, structure, and provide financial assistance for the sale and delivery of Boeing products and services to other business units. It also aggressively solicits and arranges third party financing for its customers as well as manages its finance and financial risk properly. Boeing recognizes the diverse and highly skilled workforces who have great contribution to its success and has led the company to lead the world as the â€Å"world’s second largest† commercial and defense aircrafts. The people culture represents a lifelong learning experience. The diversity of the people also determines the culture of the company, which is for some, it is refreshing. From human development perspective, Boeing provides an opportunity for its employees to improve their skills through company-paid tuition program, through Boeing Leadership Center, and a continuous learning through other programs outside the company so that employees can â€Å"pursue studies in unlimited fields and environments† According to Boeing, its success is driven by its â€Å"ability to provide our customers with the right solutions at the right time and the right cost,† more effective in addressing â€Å"future evolving requirements for capability-driven solutions,† and is able to further â€Å"improve execution, reduce organizational complexity, and improve competitiveness† for its customers. In its Philanthropy Report, Boeing claims its â€Å"commitment to being a good corporate citizen. In fact, good corporate citizenship is a core value of our company and is integral to the way we conduct business around the globe. In addition to this being a social imperative for us, we see improving the quality of life in communities where we live and work as a key element to remaining viable and vital in today’s global marketplace† (2). Executive members are engaging in the activity of several nonprofit organizations including in college and university while employees are engaging in volunteer activities and other community programs. The company continues expanding as it generates new innovations. With expansion, its capabilities and capacity also increase, from human resources development to â€Å"more efficient members of its commercial airplane family; integrating military platforms, defense systems and the war fighter through network-centric operations; creating advanced technology solutions; providing broadband connectivity on moving platforms including airplanes; and arranging innovative customer-financing solutions. † The company boasts of its management and leadership success in the field of commercial aircraft and integrated defense system. Its strategy is to provide â€Å"the right people for the right job, technologies, processes and performance at the right time and in the right place across the company worldwide. † And to take a leadership role by creating a primary supports to its business units through several organizational groups such as Phantom Works, Intellectual Property Management, and Information Technology, as well as in the Engineering, Operations, Quality, and Information Technology process councils. According to Boeing, â€Å"through all its activities, Engineering, Operations & Technology helps ensure the future success of Boeing by winning strategic new programs, providing innovative technology and process solutions, transforming Boeing into a global network-centric enterprise, enhancing and protecting the company’s intellectual capital, and fostering a culture of innovation. † Looking at its success, Boeing has had great strategies but the recent strategy of cost management has impacted the company, especially employees downsizing. This will eventually affected the company’s future performance as the second of the world’s leaders in aircraft industry. Expansion increases cost but one best thing is to keep its specialty. The only strategy I would suggest for Boeing to maintain its healthy organizational is to reduce its expansive activity, such as investor’s outreach program or realty activity, while maintaining its human resources. Corporate executives’ compensation should also be taken into consideration because no executives are successful without the employees.

Customer Relationship Management Essay - 4424 Words

Customer Relationship Management A relative of mine works for a corporate firm on CRM (Customer Relationship Management) software. He told me that their company is doing well with their CRM initiative while most of the other companies, using different software, are not achieving their goal of customer satisfaction. That gave me a big click of interest towards my research topic and I came up with a research questions as â€Å"How to avoid CRM failure?† and how to choose a best CRM software vendor? Customer Relationship Management is an interactive process for achieving the optimum balance between corporate investments and the satisfaction of customer needs to generate the maximum profit. CRM refers to management of all†¦show more content†¦Headquartered in Stamford, Connecticut, the company consists of 4,600 associates, including 1,400 research analysts and consultants, in more than 80 locations worldwide. Bad economic times have forced companies into a major spending retrenchment, compelling them to put projects without immediate and obvious returns on investments on the back burner; and though many companies have begun implementing CRM solutions, they are still losing customers in droves, begging the question of whether CRM implementations were worthwhile in the first place. These factors have driven some CRM vendors out of business while others are fighting to consolidate, leading to a moderate instability in the CRM market. None of the CRM initiatives are meeting the customer needs thus causing CRM Failure. The basic management problem or dilemma for any organization is â€Å"How to avoid CRM Failure?† This raises research questions like â€Å"Which is the best software vendor to rely on?† and â€Å"What are the different issues concerned with failure in different software products?† Following are the problems faced by different corporate executives in the corporate world in implementing CRM and by going through these will give a decision making executive an idea of what every one is suggesting in the market. Current Market talk: What are the problems faced by others in the market? Mack Sorrells, president of the Mack W. Sorrells Company Inc., in Rock Wall, Texas, whichShow MoreRelatedCustomer Relationship Management Systems And Customer Relationships1128 Words   |  5 Pagesrepresentative of the business, and a customer. The customer has a problem or need and the salesperson seeks to address it. 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